Credit & Disclosures
Kaizen Home Loans is a trading name, not a separate company — as a sole trader, the business and the individual behind it are the same legal entity. The details below set out who that is, and under whose credit licence Kaizen Home Loans operates, as required under the National Consumer Credit Protection Act 2009.
Business identity
Credit representative status
A formal Credit Guide — setting out fees, commissions and the credit assistance process in full — is provided directly to you before any credit assistance begins, in line with NCCP requirements.
Complaints & disputes
If you're not satisfied with our service, let us know directly first so we can work through it. If it isn't resolved to your satisfaction, you can escalate to the Australian Financial Complaints Authority (AFCA), free of charge:
Website disclaimer
Everything on this website is provided for general illustration and discussion only. While care is taken in preparing it, anyone relying on this content should do their own research to confirm it's relevant to their personal circumstances before acting on it. Standard terms, conditions, fees and charges may apply, normal lending criteria apply, rates can change without notice, and any outcome remains subject to lender approval.
General advice warning
Information on this website is general in nature and doesn't take into account your personal objectives, financial situation or needs. You should consider whether it's appropriate for your circumstances before acting on it, and seek independent financial or legal advice where needed.
Privacy
Personal information you provide is handled in line with the Australian Privacy Principles and Broker ACL Pty Ltd's privacy policy. It's collected only to assess and arrange credit assistance on your behalf, and won't be shared beyond what's needed for that purpose without your consent.